Returns & Exchanges

At Peter Lehmann Wines, we strive for excellence in every bottle, but if your order arrives damaged or is not to your satisfaction, we offer a straightforward return process to ensure your peace of mind. Our policy covers faulty products or shipping errors within 30 days of purchase.

Return Process

• 1.
  Contact Support

  Email our cellar door team with your order number and a brief explanation of the issue, including photos if the bottle or packaging is damaged.

• 2.
  Assessment

  Our quality control experts will review your claim to ensure it meets our return criteria regarding wine storage conditions and product faults.

• 3.
  Secure Packaging

  If your return is approved, please repack the wine securely in its original cardboard dividers to prevent further breakage during transit.

• 4.
  Refund or Replacement

  Once we receive the returned items, we will issue a full refund to your original payment method or dispatch a replacement vintage immediately.